Managed IT services for South Bend businesses
Managed IT services in South Bend
Your IT department, from the shop on Arnold St: $49 a month per computer, everything included. Calling us is never a purchase decision, because the help is already paid for.
Fixed without a bill
Unlimited remote support is included. Call or text, we fix it from here, and no invoice follows. Anything that stops your team gets a same-day response target.
Backed up by default
Cloud backup on every computer, so a dead drive means a restore, not a disaster. Plus antivirus, 24/7 monitoring, and a monthly health report per machine.
The whole office, not just the computers
Router, Wi-Fi, and any server monitored and maintained, new hires set up for day one, and we deal with your other vendors so you never sit through hold music.
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How it works day to day
What "handled" actually looks like.
Something breaks
A computer acts up, email stops, the Wi-Fi drops. Your team calls or texts one number: ours.
We fix it from here
Remote support is unlimited and already included, so nobody hesitates to call. If it needs hands, we come to you.
Trouble caught early
Monitoring flags failing drives and missed updates, and the quarterly on-site checkup swaps what is wearing out before it fails on a workday.
The price
One number per computer. Everything included.
- Everything in the Care Plan Business, on every machine: antivirus, 24/7 monitoring, automatic updates, monthly health reports.
- Unlimited remote support. Call or text, we fix it from here. No per-visit bill, ever.
- Cloud backup included on every computer, so a dead drive means a restore, not a disaster.
- Quarterly on-site checkup. We come to you, tune every machine, and swap what is wearing out before it fails on a workday.
- Your network looked after too: router, Wi-Fi, and any server, monitored and maintained.
- New hires set up, departures locked out. Tell us the start date and the desk is ready day one.
- We deal with the other vendors. Internet company, printer support, software help lines: one call to us and we sit through the hold music.
- Same-day response target for anything that stops your team from working.
The assessment is free and on-site: we walk your office, note what you have, and hand you a one-page plan with the exact monthly number. The plan is yours to keep either way.
The honest part
Four things that are not in the plan.
Hardware and parts
When something needs replacing, the part is billed at the quoted price. You approve it first, every time.
Projects
Moving offices, new server builds, wiring: real projects get their own written quote before any work starts.
After-hours emergencies
Middle-of-the-night calls carry our standard after-hours fee. Daytime is covered, and that is when almost everything happens.
Printers
Printers sit outside the plan. We still fix them, billed as normal shop work.
Not sure you need the whole department? Start with the Care Plan on the computers that matter, and step up to Managed IT whenever calling IT stops feeling optional.
Common questions
Honest answers, no fine print.
What does Managed IT cost?
$49 a month per computer, with a $199 monthly minimum, and phone lines stay $19.99 each. That is the whole model: no hourly bills, no per-visit charges for remote help, no long contract. A typical five-computer office with two phone lines runs about $285 a month, everything included.
What is actually included?
Everything the Care Plan Business does on every machine, plus unlimited remote support, cloud backup on every computer, a quarterly on-site checkup, your network looked after (router, Wi-Fi, and any server), new hires set up and departures locked out, and us dealing with your other vendors so you never sit through hold music. Anything that stops your team from working gets a same-day response target.
What is not included?
Four things, so there are no surprises: hardware and parts are billed at the quoted price when something needs replacing; projects like moving offices, new server builds, or wiring get their own written quote before any work starts; after-hours emergencies carry our standard after-hours fee; and printers sit outside the plan - we still fix them, billed as normal shop work. Day-to-day remote support is included, and your quarterly on-site visit is part of the plan.
What is the difference between the Care Plan and Managed IT?
The Care Plan watches each computer: antivirus, monitoring, automatic updates, and a monthly health report, with member rates when you need hands-on help. Managed IT includes the hands-on help: unlimited remote support, cloud backup on every computer, quarterly on-site checkups, and your network looked after too. If calling IT still feels like a purchase decision, the Care Plan fits. If you want to stop thinking about IT entirely, that is Managed IT.
We already have someone who helps with IT: does this replace them?
Not necessarily. Plenty of businesses keep whoever they trust for projects and use us for the always-on part: protection, monitoring, backup, phones, and a local person who picks up. We will right-size it to what you actually need.
How do we start?
Book the free assessment. We walk your office, write down what you actually have, and hand you a one-page plan with the exact monthly number. No commitment, and the plan is yours to keep even if you never sign up.
Free assessment, exact monthly number, no commitment.
Our flat prices are posted on the pricing page. The one thing we never guess at is the repair itself: we look first ($60, credited to your repair), then you get a real number before any work starts. Walk in, book a time, or text us a photo of what’s wrong. Look for the black door with our logo on it, straight ahead when you pull in, up the steps; knock if it’s locked, we’re here.