Printer repair & setup, at your desk

Yes, that's one of the most common things we see. 'Offline' usually means the printer and the computer stopped talking - a Wi-Fi change, a Windows update, or a driver that quietly broke. It is also the clearest reason we do printers on site: the fault lives in how your printer and your network talk to each other, which we can only see standing in front of both. Book a visit and we'll have them talking again.

Sometimes no, and we'll say so. A bargain inkjet with a dead printhead usually isn't worth a repair, and we'd rather tell you that up front and help you pick a replacement that's cheap to run. Office-class lasers and better inkjets are usually well worth fixing. Either way you get a straight answer before any money changes hands.

The everyday home and office names - HP, Brother, Canon, Epson and most others. We work on regular document printers and all-in-ones, on site at your home or office. The one thing we don't touch is 3D printers - different machines, different shop.

Absolutely - that's the flat setup rate, quoted before we start. We unbox it, get it on your Wi-Fi, connect your computers and phones, make sure scan-to-email works, and show you how to put paper and ink in without a fight. Bring your laptop along and it all leaves working together.

Then we help you replace it instead of just handing it back. We'll point you to a printer that's cheap to run (usually a small laser, because toner lasts years and never dries out), set the new one up on your Wi-Fi and computers at the same visit, and take the old one away for recycling at no charge. If we'd already billed you for a repair that didn't save it, that amount comes off the replacement. And if you'd rather not buy new, ask about our refurbished laser printers: tested, cleaned, warrantied for 30 days at the counter, and ready to print the day you get them.

Only the ones we'd put in our own office: office-class laser printers, tested with a page count and a toner check, cleaned up, and backed by a 30-day warranty you use by walking in, not by shipping a box. We don't resell inkjets - a used inkjet that sat on a shelf is a clogged printhead waiting to happen, and we'd rather tell you that than sell you one.

Could be either, and that's what we figure out. Streaks are often a clogged printhead or a drum wearing out, faded prints can be ink, toner, or settings. We'll tell you which it is, what the flat repair rate covers, and whether new cartridges alone would have solved it - because nobody should pay for a repair that a $30 cartridge would have fixed.