Your computer, looked after.

Yes. Every repair pickup includes your first month of the Care Plan. At the counter you choose: keep it going with the card you're paying with (nothing more is charged until the month ends), take just the free month, or skip it.

Windows' built-in antivirus is decent software, but it only reacts. Our plan adds a real local person watching your computer's health, including a hard drive starting to fail, which the free tool won't warn you about, and someone who actually picks up the phone when a popup scares you.

When the daily checks spot a problem, like a drive starting to wear out or the antivirus finding something, a real person here reaches out to you before it turns into a repair.

Everyone on a membership. It means free diagnostics on every repair, remote sessions at $90 instead of $120, a call from us first when the checks spot trouble, and every receipt shows what membership saved you that day.

Yes, and you stay in control. The very first time, you start the connection yourself with Windows' own Quick Assist and watch every step, or bring it in and we set it up at the counter. After that we only connect when you call and ask us to. We never ask for passwords or banking. The daily monitoring is one-way, like a smoke detector that pings the shop: it doesn't open your files, read your email, or watch your screen.

Health signals only: whether the antivirus is on and up to date, how the hard drive is holding up, whether Windows updates are landing, and when the computer last checked in. It can't open your files, read your email, see your passwords or watch your screen. Think of it as a smoke detector that pings the shop. We only connect to the computer itself when you call and ask us to, and you watch every step while we do.

So your plan continues without a gap after the free 30 days. Nothing is charged until then, we text you before the first bill, and you can cancel anytime before it with one text. It's 30 days free, then $9.99 a month.

Yes: $99 a year for the Care Plan or $199.90 a year for Care Plan + Backup, and both work out to two months free compared to paying monthly. Yearly is billed up front with the two free months already in the price; the free first month is for monthly plans.

Your free month still runs out first. The $99 yearly charge lands on the day the free month ends, we text you before it bills, and it renews on that same date each year. Switching to yearly never shortens the free month.

The plan covers the antivirus, the daily checks, the monthly tune-up and your health report. When you want us to jump on and fix something remotely, it's one flat price per session: $90 for members instead of $120, applied automatically, with nothing to download or set up when you call.

No. Your first computer is $9.99 a month and every additional computer in the house is just $5 a month, applied automatically: three computers, all watched, all protected, $19.99 a month total. On Care Plan + Backup, an extra computer is $5 a month watched and protected, or $19.99 with its own full cloud backup. Running a business? We have business plans too, just ask.

Just call or text. We stop the billing that day, no runaround, no fee, and our monitoring comes off your computer, so our access ends with your plan.

Never about a virus you didn't know about from us. We only reach out when your own daily checks flag something on your plan, and we'll never ask for passwords or payment on a call we started. If someone calls claiming a virus, hang up and call us.

That's completely fine. There's nothing for you to manage and we won't talk down to you. Prefer in person? Bring it to the shop on Arnold St and we'll set it up at the counter while you watch.